Tag Archive for: #bookandlink

BookandLink: Helping Properties Perform Better on Booking.com

BookandLink goal is to guide you seamlessly from property onboarding to that eagerly awaited first booking. With our collective expertise, we’re here to ensure your properties engage on a successful journey with Booking.com. Now is the time to take your property’s reservations to new heights and strengthen your pricing foundation for outstanding business success! Let’s maximize your bookings, minimize unsold rooms, and create a strategy that stands the test of time.

Ready to upgrade your property management game?

Getting your properties’ first reservations

Help your properties kick off their journey with us with simple and actionable tips that can get them seamlessly from registration to reservation. Our advice helps reduce the time it takes for properties to receive their first booking as soon as they become open/bookable on the Booking.com platform.

How to make your properties stand out

The majority of properties we onboard are quick to receive bookings. For example, more than 40% of newly listed Home properties get their first booking within a week. We analyzed onboarding data from properties on our platform, as well as the actions that impact the time it takes for properties to get their first booking – and continue to get bookings. Here are some best practices we identified:

  • Flexible cancellation policies
  • Setting up cancellation policies
  • More photos and a higher content score
  • Set weekly rates
  • Pricing per guest
  • Consistent availability

Pricing Foundations

We’ve always known that travelers want rates that are competitive, transparent, and compelling. Making sure each potential guest is shown the right price at the right time is key to securing more bookings. It can also help reduce cancellations, minimize unsold rooms, and prevent the need for last-minute discounts.

A strong foundation is the key to any successful pricing strategy. Our base rate plans and customizations help you build a setup that’s right for your business. Once you set up your Rate Plans, it’s a good idea to regularly review and optimize them, maximizing your reach with travelers, increasing your bookings, and driving higher occupancy over time. Build a strong foundation with two base rate plans. Set your rate plans here.

Fully Flexible

Offers the most freedom for travelers, with free cancellation at least seven days before check-in. This is generally the most expensive Rate Plan on our platform – it’s also the most booked.


Can help you secure more guaranteed bookings and revenue, but at a lower price. It’s a popular choice for bookings made less than one week in advance.

Here are the benefits of offering a combination of Rate Plans:

  • Booked most frequently
  • Different preferences for different trips
  • More guests in your property

To get more information: email us to sales@bookandlink.com | web.bookandlink.com.


Beyond Borders: Tripla’s Strategic Collaboration with BookandLink to Reshape Asia Hospitality

BookandLink with Tripla Japan, September 2023 

Japan’s distinguished hospitality tech leader, Tripla, is set to elevate the hotel industry after strategically partnering with distribution solutions provider BookandLink. This collaborative leap aims to revolutionize the guest experience by weaving together the technological prowess of both firms

Tripla, acclaimed for its commitment to innovative solutions, has been steering the hospitality sector towards digital transformation with its robust tools. The “tripla Book” reservation engine, the “tripla Bot” AI chatbot, and the “TRIPLA Connect” CRM/marketing service are prime examples of its tech arsenal. Having carved a niche in Japan, Tripla is ardently eyeing East and Southeast Asia for its expansion, focusing on penetrating markets like Indonesia, where its collaboration with BookandLink is poised to be a game-changer.

What are the expectations for Bookandlink’s current and future clientele?

For our current clients in Southeast Asia and several hotels in other countries, we don’t expect significant changes. However, we anticipate advancements in both technology and services.

BookandLink, envisioned by the seasoned Philippe Raunet, has made notable strides in the IT and hospitality sectors. Their expertise lies in channel management and guest engagement technologies, complementing Tripla’s suite seamlessly. Their flagship service, “CHANNELKU,” bridges the gap between global online travel agents (OTAs) like Booking.com, Agoda, and Expedia and local giants such as Traveloka, Tiket and PegiPegi. Their recent alliance with Oracle’s OPERA Cloud accentuates their commitment to industry advancement.

Philippe Raunet, CEO of BookandLink, expressed, “Our collaboration with Tripla resonates perfectly with our foundational goal of equipping hoteliers with groundbreaking tools to enhance guest relations and profitability. As we witness the hospitality industry in regions like Indonesia metamorphosing in the post-COVID epoch, our unique position as a comprehensive solutions provider has garnered us immense trust amongst Indonesian hoteliers.”

Echoing the optimism, Kazuhisa Takahashi, Tripla’s CEO, stated, “Our mission is to empower hoteliers with cutting-edge technology, fortifying direct channels that stimulate profitable guest connections and loyalty. Merging with BookandLink broadens our horizons and sets the stage for unparalleled travel tech and distribution advancements.” This mutual vision forecasts a substantial increase in facility count. The transition plan for current BookandLink users to “Tripla Book” will magnify its functionalities, while BookandLink’s channel manager technology will fuel the “Tripla Channel,” locally and internationally. The acquisition intricacies involved a mix of liquid assets and Tripla equity, with both the Development Bank of Japan and Tripla absorbing ownership stakes in BookandLink.

Finally, this partnership is ready to revolutionize the hospitality technology landscape by presenting previously unheard-of solutions in a field that is constantly changing. Both teams are galvanized for the journey ahead, confident that their combined expertise will herald a new age for the industry, especially in the promising terrains of Asia.

9REATNESS in Bali: BookandLink’s Anniversary Blend of Growth, Community, and Joy

Congratulations are in order for BookandLink Hospitality Software, which recently celebrated its 9th anniversary with a spectacular three-day event in Bali, Indonesia, duly themed “9REATNESS” From August 30th to September 1st, 2023, team members from across the region—Thailand, Yogyakarta, Jakarta, Surabaya, and Bali—converged to participate in a series of activities.

The celebration kicked off with a Townhall Meeting, a crucial gathering that served as a platform for dialogues around the company’s growth and future prospects. Conversations were not just cursory but dug deep into the very essence of what makes BookandLink tick. The team assessed every aspect of the operation to ensure it is not only functioning optimally but is also ready for upgrades that will make it the best system and service in its category. One could almost touch the electric atmosphere as team members discussed the readiness to go global.

Not content with just looking inward, the BookandLink team extended its efforts to the community with a Corporate Social Responsibility Beach Clean-Up event at Pantai Jerman, Kuta. This wasn’t just a one-off nod to social responsibility; it’s part of a long-standing monthly program the company proudly maintains. It’s all about walking the talk and making a tangible difference in the local environment.

Intermingled with these formal events were internal discussions involving all divisions of the company. The goal was clear: to share thoughts and feedback collaboratively. This exchange of ideas aimed to refine and elevate BookandLink to unmatched heights, not just within Indonesia but on the global stage as well.

The grand finale was a dinner around the breathtaking Kuta Beach on the closing day. It wasn’t just about savoring delicious food, but also about savoring the sense of unity and camaraderie that defines the company’s culture. As the team sang and danced the night away, they also celebrated their collective efforts and the road ahead, promising even greater achievements.

In essence, BookandLink’s 9th anniversary wasn’t just a milestone to be marked but an embodiment of the values, ambitions, and community spirit that have fueled the company’s journey so far. It set the stage for the incredible potential that lies ahead. As they say, onward and upward—BookandLink is ready for the world, and the world had better be ready for BookandLink.

Perayaan BookandLink Hospitality Software 8th Anniversary

18 September 2022, BookandLink menginjak usia 8 tahun. Pada perayaannya, seluruh Tim BookandLink mengadakan kegiatan Staff Outing yang berlangsung di area Ubud, Bali. Peringatan 8 tahun ini, bagi BookandLink merupakan angka yang melambangkan inovasi, pertumbuhan dan kepercayaan yang telah didapat dari seluruh Partner dan Klien. Melihat kembali pada tahun 2014, BookandLink memulai konektivitas hanya dengan beberapa properti yang tergolong memiliki kamar sedikit. Berlanjut ke tahun berikutnya, BookandLink mulai menambahkan integrasi dengan banyak Online Travel Agents Domestik dan Internasional untuk memperbanyak klien properti. Hingga pada tahun 2018, BookandLink memiliki Tim Support untuk membantu proses konektivitas dan menjaga relasi dengan klien. Tahun demi tahun membuat BookandLink menjadi perusahaan yang terus berusaha menjadi “matang”, baik dari segi produk dan layanan, maupun tim internalnya.

Tidak terasa di tahun ke-8, BookandLink telah memiliki beberapa Tim Divisi yang semakin solid untuk memberikan solusi terbaik terhadap klien dan partner. Pengembangan produk yang terus dihadirkan BookandLink diharapkan dapat meningkatkan kualitas kepercayaan klien dan seluruh penggiat perhotelan untuk dapat memecahkan permasalahan seputar distribusi kamar dan mengoptimalkan revenue properti. Sekali lagi, selamat hari jadi BookandLink Hospitality Software.

PayKu Payments – The Benefits of Hotel Pre-authorisations 

BookandLink has launched a payment feature, called PayKu Payments. Hotels can pre-authorize a guest’s cards in order to hold a sum of money for numerous reasons. When a pre-authorization occurs, this essentially means that the guest’s card issuer will enable the hotel to create a temporary charge to hold these funds, typically for seven days.

There are a few reasons why a hotel will want to place a pre-authorization on a guest’s card when staying at their hotel:

  1. Holding a sum of money for a security deposit, just in case the hotel must charge the guest for damage upon checkout
  2. Reserving a spot for an excursion or different on-site experiences (e.g. spa treatments, etc.)
  3. Ensuring the hotel is able to debit a no-show as stated within their terms & conditions
  4. Charges for room service or bar tabs and also covering the cost of the guest’s stay

The Benefit of Pre-authorisations for Hoteliers

Enabling your hotel to pre-authorize your guests with Payku can save and generate revenue for your hotel when aligned with the hotel’s booking terms and conditions. As long as the pre-authorizations are stated within the booking terms and conditions, the hotel can create pre-authorizations for a range of scenarios, such as:

  • Pre-authorizing a guest’s card before their excursion or tour in order to ensure that the guest will show up to the tour, otherwise, their card will be charged
  • Holding funds on a guest’s card before their arrival, for the first night of their stay can encourage the guest to comply with the booking terms and conditions
  • For the instances where the guest has room service charges during their stay, pre-authorizations can be handy. This will offer the security to verify the guest has the means of funds in their account before providing a service.


With PayKu, hotels are even able to create partial pre-authorizations. This means that if a guest’s card is pre-authorized for $100 and ends up breaking something in the room, they can retrieve a partial amount of the $100. The repair may cost a total of $49.99; with Payku, the hotel is allowed to partially pre-authorize and charge the guest that $49.99 without having to charge the whole amount of $100.


If you’d like to learn more about pre-authorizations or the other many benefits of BookandLink’s payment feature, Payku, please contact sales@bookandlink.com.

PayKu is powered by Kovena, the world’s first hotel-only payments solution.


Payment gateway is a transaction medium that authorizes online payment processes, such as credit cards, bank transfers, direct debits to e-wallet. BookandLink, which provides a Booking Engine system for direct reservations to hotels, also includes a payment gateway service in it. Every guest who makes a reservation via the website or booking engine will be easier to make transactions with many choices and hotels can make sales in various ways. To meet the needs of hotels in transactions, BookandLink has provided BookandLink Payment Gateway services, where hotels can use them directly without making the account or payment gateway account.

In addition, BookandLink makes it easy for all BNL Payment Gateway users to see the amount of money coming in and process funds withdrawals through a special panel that has been provided. If you want to use the BookandLink Payment Gateway, the hotel manager simply processes the request via email and the team will inform you of very affordable administrative fees for each transaction. After being processed and confirmed, the hotel manager can immediately take advantage of this program. Currently, BookandLink Payment Gateway can accommodate debit payments to credit card transactions from abroad.

Seeing the complex needs of hotels for Payment Gateways, BookingKu also provides several choices of Payment Gateway brands, including DOKU, Faspay, iPay88, Paypal, and most recently Xendit. Some of these Payment Gateways are already connected to BookingKu. Hotels only need to request via email, and the BookandLink team will survey confirming. In addition, the increasing interest of domestic guests in room reservations and the cashless situation has also become a concern for BookandLink to add an e-wallet option in it. Guests will be able to make payments via OVO, LinkAja, and Alfamart Group. More details about the cost and details of this connection can be found via email at sales@bookandlink.com.


BookandLink is excited to announce that the integration process has officially completed with Airbnb. Real-time room distribution can be done by property owners to get more guest reservations and a wider reach.

This collaboration allows the property manager or “hosts” to manage room availability and rates more easily through the BookandLink Channel Manager. Airbnb makes it easy for property managers to register an unlimited number of room types, allowing “hosts” to get many benefits and meet guest needs in finding the right place to stay.

Airbnb, which is an online travel agent for vacation rentals, has some criteria applied to properties; villas or B&B including hotels with multiple inventories. For properties that have been connected to the BookandLink Channel Manager or not yet connected who want to register their properties, it is recommended to revisit or have further discussions with the BookandLink Hospitality Software Team to fulfill the property listing requirements from Airbnb.

BookandLink Hospitality Software has connected more than 1100 properties (data until June 2021) to many domestic and international channels. Channel Manager BookandLink opens opportunities for hotel managers to effectively and efficiently maximize property revenue. More details about the collaborations between BookandLink and Airbnb can be seen in the webinar “Airbnb; Optimizing for Growth in Indonesia through Covid-19 Recovery” on July 14, 2021, 14.00-15.00 WIB. Free registration can be accessed via https://web.bookandlink.com/webinar and get free use of Channel Manager from BookandLink!

Google Hotels; A New Way to Increase Revenue Through Direct Reservations

BookandLink has become a partner of Google Hotels for Booking Engine (BookingKu) users. This collaboration was developed in order to make it easier for hotel owners to manage room and maintain the Rate Parity which is taken through the hotel’s official website and can be compared with prices that appear from various sales channels. Interestingly, this product can drive more traffic and guests to make reservations directly through the hotel website itself. This of course can increase the hotel revenue. Google Hotel is now accessible to all hotel owners who have used the Booking Engine (BookingKu).

This new Google product provides many advantages for hotels, which indirectly increases the hotel marketing as well as the rate and inventory of hotel rooms more clearly visible. When the hotel has made arrangements in Google Hotels, BookandLink will immediately push the rates and room availability in real time. Only by having a Google Business account, hotel owners can operate it for free. This feature from Google can make a big difference to hotel room sales because it is taken from the official website or hotel booking engine without being charged a commission fee and guest searches for hotels can continue to increase.

To be listed on Google Hotel is very easy, the hotel only needs to register and manage property details; property name, contact number, official website, address, city, and zip code in Google Business, making it easier for owners to use Google Hotels. Don’t forget to check the source and tax & services on the reservation sourced from the Booking Engine. The process is simple and fast because it only takes a maximum of 1×24 hours for the hotel price to be listed on the Google Hotels page.