Tag Archive for: booking.com

BookandLink: Helping Properties Perform Better on Booking.com

BookandLink goal is to guide you seamlessly from property onboarding to that eagerly awaited first booking. With our collective expertise, we’re here to ensure your properties engage on a successful journey with Booking.com. Now is the time to take your property’s reservations to new heights and strengthen your pricing foundation for outstanding business success! Let’s maximize your bookings, minimize unsold rooms, and create a strategy that stands the test of time.

Ready to upgrade your property management game?

Getting your properties’ first reservations

Help your properties kick off their journey with us with simple and actionable tips that can get them seamlessly from registration to reservation. Our advice helps reduce the time it takes for properties to receive their first booking as soon as they become open/bookable on the Booking.com platform.

How to make your properties stand out

The majority of properties we onboard are quick to receive bookings. For example, more than 40% of newly listed Home properties get their first booking within a week. We analyzed onboarding data from properties on our platform, as well as the actions that impact the time it takes for properties to get their first booking – and continue to get bookings. Here are some best practices we identified:

  • Flexible cancellation policies
  • Setting up cancellation policies
  • More photos and a higher content score
  • Set weekly rates
  • Pricing per guest
  • Consistent availability

Pricing Foundations

We’ve always known that travelers want rates that are competitive, transparent, and compelling. Making sure each potential guest is shown the right price at the right time is key to securing more bookings. It can also help reduce cancellations, minimize unsold rooms, and prevent the need for last-minute discounts.

A strong foundation is the key to any successful pricing strategy. Our base rate plans and customizations help you build a setup that’s right for your business. Once you set up your Rate Plans, it’s a good idea to regularly review and optimize them, maximizing your reach with travelers, increasing your bookings, and driving higher occupancy over time. Build a strong foundation with two base rate plans. Set your rate plans here.

Fully Flexible

Offers the most freedom for travelers, with free cancellation at least seven days before check-in. This is generally the most expensive Rate Plan on our platform – it’s also the most booked.

Non-refundable

Can help you secure more guaranteed bookings and revenue, but at a lower price. It’s a popular choice for bookings made less than one week in advance.

Here are the benefits of offering a combination of Rate Plans:

  • Booked most frequently
  • Different preferences for different trips
  • More guests in your property

To get more information: email us to sales@bookandlink.com | web.bookandlink.com.

 

Complete Guide For Booking.Com Auto Replenish Feature

Some might have an overbooked case from Booking.com if you are a hotelier. This blog will give you a complete guide about the Auto-Replenish feature on Booking.com.

Effective April 2020, Booking.com introduced an auto-replenishment feature. It immediately puts cancelled spaces back up for sale on Booking.com without waiting for an inventory update from Channelku

Booking.com has made this feature a default function to increase bookings and revenue, as you pay a commission on each of their reservations. All Connectivity Partners of Booking.com (including Channelku) cannot disable this from the channel manager’s system side. It’s stated on Booking.com’s official connectivity partners support page here.

Our team found several cases where hotels didn’t become aware of this feature, leading to an overbooking situation in their hotels. This guide will help you how to turn off the Auto-Replenish feature.

To understand there are two types of auto-replenishment features. Please check which auto-replenishment part applies to your hotel with your Market Manager or Booking.com Partner Support. We share the details about the Auto-Replenish definition below:

  • The general auto-replenishment feature is enabled by default for all Booking.com properties and cannot be disabled. When a cancellation occurs through Booking.com, the room is automatically resold to give the property another chance to resell it.
  • The auto-replenishment on closed rooms is a property-level function that can be turned off; however, the overall auto-replenishment for Booking.com cancellations will remain active. Deactivating this feature implies that even if there are cancellations, the room/date will not be auto-replenished if it is closed in red (stop sell).

How to check and turn off your hotel Auto-Replenishment Feature:

  • Go to Rates & Availability and select Calendar.

  • Click the three vertical dots on your right screen calendar and click “Auto-replenishment.”

 

  • Select “No” to turn off your Auto-Replenishment feature.

What is the solution for Auto-Replenishment?

As we quote from the Booking.com Portal Connectivity pages:

Unfortunately, there’s no clear way of identifying this. However, you can get a good idea by looking at recently modified and cancelled reservations.

If a property suspects that an overbooking has occurred, we recommend checking if a modification or cancellation was made between the moment the booking was made and the previous availability update. If there was a change in that middle period, it’s probable that the overbooking was caused by auto-replenishment.

Rooms are not auto-replenished if they’re cancelled because of an overbooking. For an overbooking to be registered in the system – and auto-replenishment to be temporarily suspended – the property needs to notify Booking.com’s Customer Service department.

 

 

Need more explanation about this? Please do not hesitate to contact us HERE.