Tag Archive for: #channelmanager

Perayaan BookandLink Hospitality Software 8th Anniversary

18 September 2022, BookandLink menginjak usia 8 tahun. Pada perayaannya, seluruh Tim BookandLink mengadakan kegiatan Staff Outing yang berlangsung di area Ubud, Bali. Peringatan 8 tahun ini, bagi BookandLink merupakan angka yang melambangkan inovasi, pertumbuhan dan kepercayaan yang telah didapat dari seluruh Partner dan Klien. Melihat kembali pada tahun 2014, BookandLink memulai konektivitas hanya dengan beberapa properti yang tergolong memiliki kamar sedikit. Berlanjut ke tahun berikutnya, BookandLink mulai menambahkan integrasi dengan banyak Online Travel Agents Domestik dan Internasional untuk memperbanyak klien properti. Hingga pada tahun 2018, BookandLink memiliki Tim Support untuk membantu proses konektivitas dan menjaga relasi dengan klien. Tahun demi tahun membuat BookandLink menjadi perusahaan yang terus berusaha menjadi “matang”, baik dari segi produk dan layanan, maupun tim internalnya.

Tidak terasa di tahun ke-8, BookandLink telah memiliki beberapa Tim Divisi yang semakin solid untuk memberikan solusi terbaik terhadap klien dan partner. Pengembangan produk yang terus dihadirkan BookandLink diharapkan dapat meningkatkan kualitas kepercayaan klien dan seluruh penggiat perhotelan untuk dapat memecahkan permasalahan seputar distribusi kamar dan mengoptimalkan revenue properti. Sekali lagi, selamat hari jadi BookandLink Hospitality Software.

PayKu Payments – The Benefits of Hotel Pre-authorisations 

BookandLink has launched a payment feature, called PayKu Payments. Hotels can pre-authorize a guest’s cards in order to hold a sum of money for numerous reasons. When a pre-authorization occurs, this essentially means that the guest’s card issuer will enable the hotel to create a temporary charge to hold these funds, typically for seven days.

There are a few reasons why a hotel will want to place a pre-authorization on a guest’s card when staying at their hotel:

  1. Holding a sum of money for a security deposit, just in case the hotel must charge the guest for damage upon checkout
  2. Reserving a spot for an excursion or different on-site experiences (e.g. spa treatments, etc.)
  3. Ensuring the hotel is able to debit a no-show as stated within their terms & conditions
  4. Charges for room service or bar tabs and also covering the cost of the guest’s stay

The Benefit of Pre-authorisations for Hoteliers

Enabling your hotel to pre-authorize your guests with Payku can save and generate revenue for your hotel when aligned with the hotel’s booking terms and conditions. As long as the pre-authorizations are stated within the booking terms and conditions, the hotel can create pre-authorizations for a range of scenarios, such as:

  • Pre-authorizing a guest’s card before their excursion or tour in order to ensure that the guest will show up to the tour, otherwise, their card will be charged
  • Holding funds on a guest’s card before their arrival, for the first night of their stay can encourage the guest to comply with the booking terms and conditions
  • For the instances where the guest has room service charges during their stay, pre-authorizations can be handy. This will offer the security to verify the guest has the means of funds in their account before providing a service.


With PayKu, hotels are even able to create partial pre-authorizations. This means that if a guest’s card is pre-authorized for $100 and ends up breaking something in the room, they can retrieve a partial amount of the $100. The repair may cost a total of $49.99; with Payku, the hotel is allowed to partially pre-authorize and charge the guest that $49.99 without having to charge the whole amount of $100.


If you’d like to learn more about pre-authorizations or the other many benefits of BookandLink’s payment feature, Payku, please contact sales@bookandlink.com.

PayKu is powered by Kovena, the world’s first hotel-only payments solution.

Bali Tourism Will Open in Mid-October 2021? Let’s Distribute Rooms Well!

After passing the Indonesia large-social restrictions period, several regions in Indonesia began to open their territories to welcome domestic tourists. Not long ago, the government also relaxed restrictions on tiered activities by opening travel activities through the airport for international arrivals. This was conveyed by the government seeing a decrease in the number of Covid cases in the Java-Bali region and other regions in Indonesia. Bali, become the area that will be opened to international arrivals in mid-October. Senior Cabinet Minister, Luhut Pandjaitan said tourists must be quarantined for 5 days upon arrival at their own expense.

It is planned that I Gusti Ngurah Rai Airport on October 14 will open arrivals for several countries, including South Korea, China, Japan, UAE, and New Zealand. Whereas previously it was known that Indonesia was one of the countries with the highest Covid-19 cases in the Southeast Asia region, and had encountered the issue of refusing the arrival of Indonesian citizens to various countries. However, since the number of cases has decreased, the Indonesian government is actively evaluating tourism policies that have an impact on the economy in several regions.

This is good news for all Indonesian citizens, where people who have jobs in the tourism sector feel “revived”. Through this positive response, BookandLink as a hotel system provider also feels an increase in bookings that occur in various types of accommodation. As of October 5, 2021, BookandLink found 1,034 reservations for the Bali region, where this occurred on weekdays and exceeded the average increase in the previous months. In addition, colleagues in the hospitality industry also responded that currently hotel bookings are still fairly good and the best source of bookings still comes from Domestic Online Travel Agencies. As can be seen from the following table:

Source: BookandLink Linkedin

This shows that domestic tourists still rely on room searches through Online Travel Agents. This data can also indicate that OTA searches will continue to increase. When the door to Indonesia-Bali tourism, in particular, will be opened, hotels and other accommodations must also be more aggressive in maximizing room distribution. The right solution for accommodation managers is the use of Channel Manager (CM) as a room distribution system. In addition, the Channel Manager can also minimize overbooking during the peak season which is likely to occur at the end of 2021.

Many features are available in Channel Manager. In addition to managing availability and prices, Channel Manager BookandLink (ChannelKu) is also equipped with Customer Relations Management, where the hotel can manage guest databases and send questionnaires to find out special requests from guests. An equally important feature is dynamic pricing, where accommodation managers can manage room rate fluctuations automatically based on occupancy and room availability. Interesting right? Various ways can be done optimally to welcome the opening of tourism in Bali and other parts of Indonesia. In addition to good accommodation management, guests will certainly be satisfied with the service, security, and comfort of accommodation during the current pandemic.

Source: https://www.reuters.com/world/asia-pacific/indonesias-bali-reopen-visitors-some-countries-oct-14-2021-10-04/, https://blog.wego.com /bali-reopening-when-will-bali-open-borders/, & https://www.linkedin.com/company/bookandlink/posts/



BookandLink is excited to announce that the integration process has officially completed with Airbnb. Real-time room distribution can be done by property owners to get more guest reservations and a wider reach.

This collaboration allows the property manager or “hosts” to manage room availability and rates more easily through the BookandLink Channel Manager. Airbnb makes it easy for property managers to register an unlimited number of room types, allowing “hosts” to get many benefits and meet guest needs in finding the right place to stay.

Airbnb, which is an online travel agent for vacation rentals, has some criteria applied to properties; villas or B&B including hotels with multiple inventories. For properties that have been connected to the BookandLink Channel Manager or not yet connected who want to register their properties, it is recommended to revisit or have further discussions with the BookandLink Hospitality Software Team to fulfill the property listing requirements from Airbnb.

BookandLink Hospitality Software has connected more than 1100 properties (data until June 2021) to many domestic and international channels. Channel Manager BookandLink opens opportunities for hotel managers to effectively and efficiently maximize property revenue. More details about the collaborations between BookandLink and Airbnb can be seen in the webinar “Airbnb; Optimizing for Growth in Indonesia through Covid-19 Recovery” on July 14, 2021, 14.00-15.00 WIB. Free registration can be accessed via https://web.bookandlink.com/webinar and get free use of Channel Manager from BookandLink!