Tag Archive for: e-commerce

Overbooking – A simple guide for preventing the hotelier nightmare

Travel technology pushes the utmost service level and intelligence boundaries. As a hotelier, the “overbooking” situation is a total nightmare. The team of Bookandlink will share with you the quickest ways to avoid overbooking using a ChannelKu.


Using ChannelKu, you can manage all your inventory in one place and distribute it to all your OTA partners. But there’s always the catch; overbooking may happen even if you’ve already used channel manager. Below are several cases that happen of overbooking case.


Two-way Interface Hotel Property Management System

The two-way interface is a “must have” if you manage a hotel using PMS software. PMS Software is a centralized inter-departmental system within the hotel. You can see your hotel’s business conditions as a hotel manager from PMS.

A two-way interface between PMS and ChannelKu is the best way to avoid overbooking. A two-way interface is a must if you manage more than two OTAs and hundreds of rooms with multiple sales channels (offline retail, corporate, government, and many more).


See Bookandlink’s PMS partner list from HERE.


Need new PMS to be connected with Bookandlink? Contact us HERE.


Last Room Available

Last Room Available is a great challenge, even using a channel manager. Primarily if you work with more than 5 OTAs, many things can lead to an overbooked scenario. From technology infrastructure, payment process, internet speed, and many more.

The suggested action is to sell your last room available via BookingKu, a booking engine by Bookandlink. You can limit the number of rooms that need to be sold in OTA via ChannelKu and let the exclusivity in your booking engine.

Contracted Agreement

Some hotels, the OTA, and wholesalers agreed to put down deposits for a guaranteed allotment. The agreement may stack up to 3, 6, or even 12 months ahead.

Because the market is constantly changing, OTAs and wholesalers always push the limits to reach the agreement already made, even if that means lowering their commission to beat the competition. If you are already on this agreement, please keep the spare room for this scenario.


Check our Wholesale and OTA partners; our ChannelKu can help you to set up room distribution restrictions to meet your contracted agreement needs.


Auto Replenish Feature

As of April 2020, Booking.com’s hotel partners will have the Auto-Replenish feature turned on by default. By reasonable means, when a reservation gets cancelled, Booking.com refills the inventory automatically to be able to sell the room again.

Using the “Last Room Available” scenario could cause the hotel to have too many guests. It is better to turn it off on Booking.com and let the hotel take control of the inventory. Please refer to this post to turn off your Auto Replenish feature on Booking.com.


Connect with us to get information on how Bookandlink can help your hotel with overbooking.