Tag Archive for: online distribution

Overbooking – A simple guide for preventing the hotelier nightmare

Travel technology pushes the utmost service level and intelligence boundaries. As a hotelier, the “overbooking” situation is a total nightmare. The team of Bookandlink will share with you the quickest ways to avoid overbooking using a ChannelKu.


Using ChannelKu, you can manage all your inventory in one place and distribute it to all your OTA partners. But there’s always the catch; overbooking may happen even if you’ve already used channel manager. Below are several cases that happen of overbooking case.


Two-way Interface Hotel Property Management System

The two-way interface is a “must have” if you manage a hotel using PMS software. PMS Software is a centralized inter-departmental system within the hotel. You can see your hotel’s business conditions as a hotel manager from PMS.

A two-way interface between PMS and ChannelKu is the best way to avoid overbooking. A two-way interface is a must if you manage more than two OTAs and hundreds of rooms with multiple sales channels (offline retail, corporate, government, and many more).


See Bookandlink’s PMS partner list from HERE.


Need new PMS to be connected with Bookandlink? Contact us HERE.


Last Room Available

Last Room Available is a great challenge, even using a channel manager. Primarily if you work with more than 5 OTAs, many things can lead to an overbooked scenario. From technology infrastructure, payment process, internet speed, and many more.

The suggested action is to sell your last room available via BookingKu, a booking engine by Bookandlink. You can limit the number of rooms that need to be sold in OTA via ChannelKu and let the exclusivity in your booking engine.

Contracted Agreement

Some hotels, the OTA, and wholesalers agreed to put down deposits for a guaranteed allotment. The agreement may stack up to 3, 6, or even 12 months ahead.

Because the market is constantly changing, OTAs and wholesalers always push the limits to reach the agreement already made, even if that means lowering their commission to beat the competition. If you are already on this agreement, please keep the spare room for this scenario.


Check our Wholesale and OTA partners; our ChannelKu can help you to set up room distribution restrictions to meet your contracted agreement needs.


Auto Replenish Feature

As of April 2020, Booking.com’s hotel partners will have the Auto-Replenish feature turned on by default. By reasonable means, when a reservation gets cancelled, Booking.com refills the inventory automatically to be able to sell the room again.

Using the “Last Room Available” scenario could cause the hotel to have too many guests. It is better to turn it off on Booking.com and let the hotel take control of the inventory. Please refer to this post to turn off your Auto Replenish feature on Booking.com.


Connect with us to get information on how Bookandlink can help your hotel with overbooking.

Complete Guide For Booking.Com Auto Replenish Feature

Some might have an overbooked case from Booking.com if you are a hotelier. This blog will give you a complete guide about the Auto-Replenish feature on Booking.com.

Effective April 2020, Booking.com introduced an auto-replenishment feature. It immediately puts cancelled spaces back up for sale on Booking.com without waiting for an inventory update from Channelku

Booking.com has made this feature a default function to increase bookings and revenue, as you pay a commission on each of their reservations. All Connectivity Partners of Booking.com (including Channelku) cannot disable this from the channel manager’s system side. It’s stated on Booking.com’s official connectivity partners support page here.

Our team found several cases where hotels didn’t become aware of this feature, leading to an overbooking situation in their hotels. This guide will help you how to turn off the Auto-Replenish feature.

To understand there are two types of auto-replenishment features. Please check which auto-replenishment part applies to your hotel with your Market Manager or Booking.com Partner Support. We share the details about the Auto-Replenish definition below:

  • The general auto-replenishment feature is enabled by default for all Booking.com properties and cannot be disabled. When a cancellation occurs through Booking.com, the room is automatically resold to give the property another chance to resell it.
  • The auto-replenishment on closed rooms is a property-level function that can be turned off; however, the overall auto-replenishment for Booking.com cancellations will remain active. Deactivating this feature implies that even if there are cancellations, the room/date will not be auto-replenished if it is closed in red (stop sell).

How to check and turn off your hotel Auto-Replenishment Feature:

  • Go to Rates & Availability and select Calendar.

  • Click the three vertical dots on your right screen calendar and click “Auto-replenishment.”


  • Select “No” to turn off your Auto-Replenishment feature.

What is the solution for Auto-Replenishment?

As we quote from the Booking.com Portal Connectivity pages:

Unfortunately, there’s no clear way of identifying this. However, you can get a good idea by looking at recently modified and cancelled reservations.

If a property suspects that an overbooking has occurred, we recommend checking if a modification or cancellation was made between the moment the booking was made and the previous availability update. If there was a change in that middle period, it’s probable that the overbooking was caused by auto-replenishment.

Rooms are not auto-replenished if they’re cancelled because of an overbooking. For an overbooking to be registered in the system – and auto-replenishment to be temporarily suspended – the property needs to notify Booking.com’s Customer Service department.



Need more explanation about this? Please do not hesitate to contact us HERE.