AI Chatbot

triplaBot lightning-fast responses with 24/7 support available. The tripla AI chatbot has contributed to a reduction in email and phone call inquiries from customers. Moreover, total inquiries have surged by 20% because customers can interact easily with the chatbot. Made triplaBot became a key driver in elevating customer satisfaction levels.

Attract customers to book directly by easily creating message icons, banners, or promotions from the homepage that link directly to the booking page. Moreover, triplaBot has dashboard offers a comprehensive array of analytics, including visitor trends over time, new visitors, mobile usage, fluctuations in inquiries over a 24-hour period, frequently asked questions, and response rates categorized by language.

Many chatbots in the market are hard to say as AI chatbot because they are scenario type or can’t be trained with machines. tripla develops its own AI engine and provides a service that makes it easy to train AI while operating it. We have achieved the highest quality AI in the industry

In line with browser or mobile phone setting language, tripla detects the customer’s most appropriate language from Indonesian, English, Japanese, Chinese Traditional and Simplified, Korean and more. Customers can start chat with their language.

If AI can’t answer or a customer takes action to connect with human operator, the chat inquiry is connected with your company’s human operator. Then, the customer can resolve all inquiries in a quick manner. The questions and answers that human operators handle are trained in the tripla AI, therefore AI can answer similar questions the next time. You can easily achieve an 85% AI response rate within 3 months from tripla start. Also, guests have the option to send emails to the hotel directly from the chat by setting up auto messages in the backend.

Customer able to set up original icon and text & backend colors from CMS. Adjust the chat icon position by pixel level

tripla prepares for FAQ to initial set up and ongoing machine learning maintenance. After upload the FAQ, just need to insert Java Script code is published in tripla CMS in your home page header with free initial set-up.